How to change user’s Plex/Emby/Jellyfin email or username?

Sometimes, for a variety of reasons, your users will want to change their Plex email or switch which account they use with your Plex shares. To accomplish this, it is best to create a new account with the new email/username and merge the data. To accomplish this, follow these steps:

• Create a new user login by going to the Site Logins panel and adding a new login using the new email address. You can send the password to the user or they can use the password reset feature

• Invite a user manually using the new email address. See How to invite a user manually via Streams Manager?

• Navigate to Users panel and search for the new user using the new email address and open User Details for the user. Note the ID of the new user

• Delete the default payment created by Plex Manager

• Go back to Users panel, find the old user account and use the Merge action (in the action menu - bolt icon). You will be asked for the destination user's ID. Enter the ID you noted in the step above

• This will copy all the data from the old user to the new user and delete the old user

• You can also delete the site login for the old user although this is not necessary