Streams Manager Docs
  • Overview
    • What is Streams Manager?
    • System overview
      • Panel navigation
      • General terms
      • User classes
  • Configuration
    • First time login
      • Included accounts
      • Reset default passwords
    • Setup proxy
    • Add Plex accounts
    • Add your administrator login
    • Settings
      • General
        • Site settings
        • Administrator contact settings
        • Page settings
      • Email notifications
        • SMTP settings
        • Notification templates
        • Free SMTP options
      • Discord notifications
        • Discord settings
          • Creating a Discord bot
        • Notification templates
      • Payment gateways
        • General settings
        • PayPal settings
          • Generating PayPal REST credentials
          • Generating PayPal NVP Credentials
        • Stripe settings
        • Plisio settings
      • Registration settings
      • Payment reminders settings
      • Subscriptions & trials settings
      • Requests integration settings
        • Ombi settings
        • Overseerr settings
        • Petio settings
      • Discord integration settings
        • Creating a Discord bot
      • Media server integration settings
      • Referrals settings
      • Custom content
        • Logo
        • Wallpaper
        • Home page section 1 content
        • Home page section 2 content
        • Pricing content
        • Subscription page content
        • Library statistics section content
        • Custom theme
      • Miscellaneous settings
        • Self invite settings
    • Library groups configuration
    • Plan configuration
      • Recurring plans setup
        • Stripe recurring plan setup
        • PayPal recurring plan setup
    • Server location configuration
    • Media server configuration
    • Libraries configuration
    • Users and data import
      • Users synchronization/import
    • Mobile app setup
    • Discount codes
    • Linked users
    • Emby devices
    • Custom roles
    • Custom domain
    • Test the flows
  • Server Migration
    • Migrating users between servers
  • Plex Bans
    • Overview
    • How to deal with a ban
    • Requiring users to change their Plex account
    • Server re-invite
  • Troubleshooting
    • PayPal
      • Error: PayPal is missing subscription ID details
      • Error: PayPal subscription ID: xxx does not have any transactions
      • Error: Create Subscription Api response error RESOURCE_NOT_FOUND
    • Plex
      • Error: HTTP 422 Unprocessable Entity when inviting a user or processing a subscription
      • Error: PlexApiException was thrown
      • Error: Error communicating with Plex 401
      • Error: Plex response status code does not indicate success: 404
    • Emby/Jellyfin
      • Emby/Jellyfin users cannot login and are getting incorrect password message
    • Error: There are no servers with capacity that accomodate plan
    • Error: User tried to subscribe but servers are full
    • No plans show on the checkout page
    • Specific plan is not showing up on the checkout page
  • FAQ
    • How Streams Manager enforces streaming limits?
    • How Streams Manager enforces download limits?
    • How Streams Manager enforces transcoding rules?
    • How to use a custom domain?
    • How does Streams Manager know that a user is active or expired?
    • How to invite a user manually via Streams Manager?
    • How to change user’s Plex/Emby/Jellyfin email or username?
    • How to enable two factor (2FA) authentication?
    • How does Streams Manager match payments during transaction sync?
    • How to mass migrate users from one media server to another?
    • What is the flow for a new customer in Streams Manager?
    • What runs and is synchronized on a recurring basis?
    • I am seeing notes mentioning credits on the payment edit screen. What is that?
    • How does Streams Manager select a Plex server to add a user?
    • How to dedicate a specific server to trials only?
    • Can I switch platforms?
    • How to bulk invite users?
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  1. Troubleshooting

Error: There are no servers with capacity that accomodate plan

This error occurs when Streams manager cannot find a suitable server for a customer who picked a specific plan. This can occur because of these reasons:

  • If supporting Plex servers and plans, user that is logged in must be registered on https://plex.tv

  • If supporting Plex servers and plans, user that is logged in must not have Requires Plex Account Change set on the profile

  • Ensure that the user you are logged in with and trying to subscribe to a paid or a trial plan has their Plex/Emby/Jellyfin email set on BOTH Login and Profile sections on the My Account page. If a user is trying to subscribe to an Emby plan but has no Emby email set, this will cause issues

  • Check library groups included on your plans. EVERY library group included in a plan must have at least one Library in it. Check your library group assignments on Library Groups page

  • If a plan includes a specific library group (such as Standard), then server must have ALL libraries that are in that group or server will not be able to accommodate that plan

  • Ensure that your servers are enabled by going to Servers panel and ensuring that Enabled toggle is ON

  • Check the number of users on your Plex accounts in Plex Account panel. Plex has limitation of 100 users per Plex account regardless of how many Plex servers are on that account.

  • Check the maximum users per server by editing each server on the Servers panel and ensure that the limit was not reached

  • If your plans allow downloads, ensure that your Plex accounts have Plex Pass purchased and that Has Plex Pass is toggled ON in Plex Account panel. Same goes for Emby and Has Emby Premiere

  • Check your servers on Servers panel and ensure that Allow new subscriptions or Allow trial subscriptions toggle is ON

  • Ensure that servers have been synced and that libraries on those servers have been assigned to appropriate groups

  • If your plans target specific server types (i.e. separate plans for Plex and Emby), user will see Plex plans only if they have a Plex email populated in Site Login and Profile. The same is true for Emby and Jellyfin - users need an Emby/Jellyfin email populated to see Emby/Jellyfin plans

  • If your users are trying to use free trials, ensure that at least one server allows free trials by editing a server and have at least one trial plan

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Last updated 6 months ago