Error: There are no servers with capacity that accomodate plan

This error occurs when Streams manager cannot find a suitable server for a customer who picked a specific plan. This can occur because of these reasons:

  • If supporting Plex servers and plans, user that is logged in must be registered on https://plex.tv

  • If supporting Plex servers and plans, user that is logged in must not have Requires Plex Account Change set on the profile

  • Ensure that the user you are logged in with and trying to subscribe to a paid or a trial plan has their Plex/Emby/Jellyfin email set on BOTH Login and Profile sections on the My Account page. If a user is trying to subscribe to an Emby plan but has no Emby email set, this will cause issues

  • Check library groups included on your plans. EVERY library group included in a plan must have at least one Library in it. Check your library group assignments on Library Groups page

  • If a plan includes a specific library group (such as Standard), then server must have ALL libraries that are in that group or server will not be able to accommodate that plan

  • Ensure that your servers are enabled by going to Servers panel and ensuring that Enabled toggle is ON

  • Check the number of users on your Plex accounts in Plex Account panel. Plex has limitation of 100 users per Plex account regardless of how many Plex servers are on that account.

  • Check the maximum users per server by editing each server on the Servers panel and ensure that the limit was not reached

  • If your plans allow downloads, ensure that your Plex accounts have Plex Pass purchased and that Has Plex Pass is toggled ON in Plex Account panel. Same goes for Emby and Has Emby Premiere

  • Check your servers on Servers panel and ensure that Allow new subscriptions or Allow trial subscriptions toggle is ON

  • Ensure that servers have been synced and that libraries on those servers have been assigned to appropriate groups

  • If your plans target specific server types (i.e. separate plans for Plex and Emby), user will see Plex plans only if they have a Plex email populated in Site Login and Profile. The same is true for Emby and Jellyfin - users need an Emby/Jellyfin email populated to see Emby/Jellyfin plans

  • If your users are trying to use free trials, ensure that at least one server allows free trials by editing a server and have at least one trial plan

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