Streams Manager Docs
  • Overview
    • What is Streams Manager?
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          • Generating PayPal REST credentials
          • Generating PayPal NVP Credentials
        • Stripe settings
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        • Creating a Discord bot
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      • Custom content
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        • Home page section 2 content
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      • Miscellaneous settings
        • Self invite settings
    • Library groups configuration
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    • Test the flows
  • Server Migration
    • Migrating users between servers
  • Plex Bans
    • Overview
    • How to deal with a ban
    • Requiring users to change their Plex account
    • Server re-invite
  • Troubleshooting
    • PayPal
      • Error: PayPal is missing subscription ID details
      • Error: PayPal subscription ID: xxx does not have any transactions
      • Error: Create Subscription Api response error RESOURCE_NOT_FOUND
    • Plex
      • Error: HTTP 422 Unprocessable Entity when inviting a user or processing a subscription
      • Error: PlexApiException was thrown
      • Error: Error communicating with Plex 401
      • Error: Plex response status code does not indicate success: 404
    • Emby/Jellyfin
      • Emby/Jellyfin users cannot login and are getting incorrect password message
    • Error: There are no servers with capacity that accomodate plan
    • Error: User tried to subscribe but servers are full
    • No plans show on the checkout page
    • Specific plan is not showing up on the checkout page
  • FAQ
    • How Streams Manager enforces streaming limits?
    • How Streams Manager enforces download limits?
    • How Streams Manager enforces transcoding rules?
    • How to use a custom domain?
    • How does Streams Manager know that a user is active or expired?
    • How to invite a user manually via Streams Manager?
    • How to change user’s Plex/Emby/Jellyfin email or username?
    • How to enable two factor (2FA) authentication?
    • How does Streams Manager match payments during transaction sync?
    • How to mass migrate users from one media server to another?
    • What is the flow for a new customer in Streams Manager?
    • What runs and is synchronized on a recurring basis?
    • I am seeing notes mentioning credits on the payment edit screen. What is that?
    • How does Streams Manager select a Plex server to add a user?
    • How to dedicate a specific server to trials only?
    • Can I switch platforms?
    • How to bulk invite users?
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  1. Configuration
  2. Settings

Payment reminders settings

Streams Manager by default sends payment reminders to your users when their subscription is close to expiring. Only non-permanent users on Pay as you Go subscriptions or on Recurring subscriptions that have been cancelled (in Paypal or Stripe) get payment reminders. Users on active Recurring subscriptions or permanent users do not get payment reminders.

Settings in this sections allow you to customize whether and when payment reminders are sent.

Payment reminder settings are as follows:

  • Send payment reminders - indicates whether the system will send payment reminders to users

  • Days prior - comma separated list of days prior to expiration payment reminder will be sent. For example: 1,3 will send payment reminders 3 days prior to expiration and then again 1 day prior to expiration if a user has not renewed their subscription in the meantime.

Payment reminders are sent via email (if enabled) and via Discord (if enabled). To customize the payment reminder message that is sent to users, change the notification template associated with Subscription Expiring Soon event that is available in both Email notification settings and Discord notification settings.

PreviousRegistration settingsNextSubscriptions & trials settings

Last updated 2 years ago