Payment reminders settings

Streams Manager by default sends payment reminders to your users when their subscription is close to expiring. Only non-permanent users on Pay as you Go subscriptions or on Recurring subscriptions that have been cancelled (in Paypal or Stripe) get payment reminders. Users on active Recurring subscriptions or permanent users do not get payment reminders.

Settings in this sections allow you to customize whether and when payment reminders are sent.

Payment reminder settings are as follows:

  • Send payment reminders - indicates whether the system will send payment reminders to users

  • Days prior - comma separated list of days prior to expiration payment reminder will be sent. For example: 1,3 will send payment reminders 3 days prior to expiration and then again 1 day prior to expiration if a user has not renewed their subscription in the meantime.

Payment reminders are sent via email (if enabled) and via Discord (if enabled). To customize the payment reminder message that is sent to users, change the notification template associated with Subscription Expiring Soon event that is available in both Email notification settings and Discord notification settings.

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