How to deal with a ban

Here are some helpful tips to prevent a ban.

• Avoid adding same Plex users to your Plex servers that may have been on the server prior to the ban (they got an email saying they lost access due to TOS violation)

• Access your Plex server UI using a custom URL if possible and don;t use https://app.plex.tv

• Do not access multiple servers from the same browser. Firefox has a concept of containers that you can setup so you use a "virtual" browser for each server. Always use the same container for the same server. Do not mix and match

Here are some steps you can take in Streams Manager to help you recover from a ban.

1. Navigate to Users page and export the list of users you have for backup purposes. This list will have information about the users and which server and plan they were on

2. Navigate to Plex Account page and delete all banned Plex accounts by clicking the bolt icon and selecting Delete. This will NOT delete your user data from Streams Manager except for the information about which server a user was on which you already got from step 1

3. Create new Plex accounts which will be used to claim your new Plex servers. It is best that these accounts be "aged" and not brand new

4. Use the Plex account from the previous step to claim your Plex server

5. Navigate to Plex Account page and add the new Plex account obtained in step 3 that now has a server attached to it

6. Navigate to Servers page and add the new server you claimed. Edit the server you just added and configure server settings. Ensure that Allow new subscription is enabled

7. Navigate to Libraries page and configure libraries by adding them to groups as described in Libraries configuration

8. Repeat above steps to add all your new Plex accounts and servers

9. Navigate to Users page and mark your users requiring to change their Plex accounts (see Requiring users to change their Plex account). You can increase the page size to 100 but still you may have to repeat the process for each page to mark all users. Bulk edit users and set the Requires Plex account change to Yes

10. Ensure that Plex account change processing is enabled in Settings->Miscellaneous

11. Inform your users to login to the site and provide a new Plex account. It is important to stress that they CANNOT simply log into to https://plex.tv and click on change email button. This will cause an issue for you and likley cause a ban again. They will be taken to the My Account page with a big bed banner that instructs them to sign up for a new Plex account with a new email and change their Plex account. Once they click on Change Plex account button and provide the new Plex email, the system will automatically invite them to your new servers using the plans they had previously and merge their user data from the old account. System also prevents users from using an account that was previously changed/banned