Streams Manager Docs
  • Overview
    • What is Streams Manager?
    • System overview
      • Panel navigation
      • General terms
      • User classes
  • Configuration
    • First time login
      • Included accounts
      • Reset default passwords
    • Setup proxy
    • Add Plex accounts
    • Add your administrator login
    • Settings
      • General
        • Site settings
        • Administrator contact settings
        • Page settings
      • Email notifications
        • SMTP settings
        • Notification templates
        • Free SMTP options
      • Discord notifications
        • Discord settings
          • Creating a Discord bot
        • Notification templates
      • Payment gateways
        • General settings
        • PayPal settings
          • Generating PayPal REST credentials
          • Generating PayPal NVP Credentials
        • Stripe settings
        • Plisio settings
      • Registration settings
      • Payment reminders settings
      • Subscriptions & trials settings
      • Requests integration settings
        • Ombi settings
        • Overseerr settings
        • Petio settings
      • Discord integration settings
        • Creating a Discord bot
      • Media server integration settings
      • Referrals settings
      • Custom content
        • Logo
        • Wallpaper
        • Home page section 1 content
        • Home page section 2 content
        • Pricing content
        • Subscription page content
        • Library statistics section content
        • Custom theme
      • Miscellaneous settings
        • Self invite settings
    • Library groups configuration
    • Plan configuration
      • Recurring plans setup
        • Stripe recurring plan setup
        • PayPal recurring plan setup
    • Server location configuration
    • Media server configuration
    • Libraries configuration
    • Users and data import
      • Users synchronization/import
    • Mobile app setup
    • Discount codes
    • Linked users
    • Emby devices
    • Custom roles
    • Custom domain
    • Test the flows
  • Server Migration
    • Migrating users between servers
  • Plex Bans
    • Overview
    • How to deal with a ban
    • Requiring users to change their Plex account
    • Server re-invite
  • Troubleshooting
    • PayPal
      • Error: PayPal is missing subscription ID details
      • Error: PayPal subscription ID: xxx does not have any transactions
      • Error: Create Subscription Api response error RESOURCE_NOT_FOUND
    • Plex
      • Error: HTTP 422 Unprocessable Entity when inviting a user or processing a subscription
      • Error: PlexApiException was thrown
      • Error: Error communicating with Plex 401
      • Error: Plex response status code does not indicate success: 404
    • Emby/Jellyfin
      • Emby/Jellyfin users cannot login and are getting incorrect password message
    • Error: There are no servers with capacity that accomodate plan
    • Error: User tried to subscribe but servers are full
    • No plans show on the checkout page
    • Specific plan is not showing up on the checkout page
  • FAQ
    • How Streams Manager enforces streaming limits?
    • How Streams Manager enforces download limits?
    • How Streams Manager enforces transcoding rules?
    • How to use a custom domain?
    • How does Streams Manager know that a user is active or expired?
    • How to invite a user manually via Streams Manager?
    • How to change user’s Plex/Emby/Jellyfin email or username?
    • How to enable two factor (2FA) authentication?
    • How does Streams Manager match payments during transaction sync?
    • How to mass migrate users from one media server to another?
    • What is the flow for a new customer in Streams Manager?
    • What runs and is synchronized on a recurring basis?
    • I am seeing notes mentioning credits on the payment edit screen. What is that?
    • How does Streams Manager select a Plex server to add a user?
    • How to dedicate a specific server to trials only?
    • Can I switch platforms?
    • How to bulk invite users?
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  1. Configuration

Custom domain

PreviousCustom rolesNextTest the flows

Last updated 17 days ago

Custom domain is required if you plan on advertising your service in ANY public forum. You CANNOT use streamsmanager.com domain in any public post, blog, message platform, etc.

DO NOT buy your domain from CloudFlare or you will need to provide and manage your own SSL certificates.

Using a custom domain with Streams Manager is possible but it incurs additional monthly cost. Custom domain is required if you plan on advertising your service in ANY public forum. You CANNOT use streamsmanager.com domain in any public post, blog, message platform, etc. To be able to use the custom domain, there are prerequisites that need to be met:

  • You have to own the domain. Domain can be purchased through a variety of domain registrars such as Namecheap, Porkbun, GoDaddy, Google, AWS, etc. NOT from Cloudflare!

  • Domain nameservers (and nameservers only) have to be managed by because it greatly simplifies TLS management and provides a free certificate so you can use HTTPS with your site. You can setup a free account on Cloudflare which is sufficient. Once you login to Cloudflare with an account, you will be prompted to import your site and use Cloudflare nameservers. Importing your site will take some time. If you don't want to use Cloudflare, you must provide a TLS certificate that lasts at least a year (no 3 month certificates you get from Let's Encrypt for example)

  • Wait for the nameservers to change. This will take several hours.

  • Click on SSL/TLS -> Overview in the left nav menu and ensure TLS/SSL has to be set to FULL (not strict)

  • Click on DNS menu on the left menu and create a CNAME record that points your domain to customers.streamsmanager.com

  • Once all these steps are complete, please contact us and provide your registered domain name. Then we will provide you with instructions on how to point your domain properly using a CNAME record. IP address to which you need to point your domain.

  • Update the SiteURI setting under Settings->General to use the new custom domain URL.

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