# Error: PayPal subscription ID: xxx does not have any transactions

You may get a message from Streams Manager indicating that a subscription failed to be created with above message. This issue comes down to PayPal timing and their general slowness of making data available in their API.  Streams Manager will wait for up to 2 minutes to find a transaction that has paid for a subscription that was just created and if it doesn't find it, Streams Manager will fail with above message. For new users this will result in no Plex invite being sent and for existing users, it will fail to register the payment for that user. Both situations will need manual remediation.

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