Streams Manager Docs
  • Overview
    • What is Streams Manager?
    • System overview
      • Panel navigation
      • General terms
      • User classes
  • Configuration
    • First time login
      • Included accounts
      • Reset default passwords
    • Setup proxy
    • Add Plex accounts
    • Add your administrator login
    • Settings
      • General
        • Site settings
        • Administrator contact settings
        • Page settings
      • Email notifications
        • SMTP settings
        • Notification templates
        • Free SMTP options
      • Discord notifications
        • Discord settings
          • Creating a Discord bot
        • Notification templates
      • Payment gateways
        • General settings
        • PayPal settings
          • Generating PayPal REST credentials
          • Generating PayPal NVP Credentials
        • Stripe settings
        • Plisio settings
      • Registration settings
      • Payment reminders settings
      • Subscriptions & trials settings
      • Requests integration settings
        • Ombi settings
        • Overseerr settings
        • Petio settings
      • Discord integration settings
        • Creating a Discord bot
      • Media server integration settings
      • Referrals settings
      • Custom content
        • Logo
        • Wallpaper
        • Home page section 1 content
        • Home page section 2 content
        • Pricing content
        • Subscription page content
        • Library statistics section content
        • Custom theme
      • Miscellaneous settings
        • Self invite settings
    • Library groups configuration
    • Plan configuration
      • Recurring plans setup
        • Stripe recurring plan setup
        • PayPal recurring plan setup
    • Server location configuration
    • Media server configuration
    • Libraries configuration
    • Users and data import
      • Users synchronization/import
    • Mobile app setup
    • Discount codes
    • Linked users
    • Emby devices
    • Custom roles
    • Custom domain
    • Test the flows
  • Server Migration
    • Migrating users between servers
  • Plex Bans
    • Overview
    • How to deal with a ban
    • Requiring users to change their Plex account
    • Server re-invite
  • Troubleshooting
    • PayPal
      • Error: PayPal is missing subscription ID details
      • Error: PayPal subscription ID: xxx does not have any transactions
      • Error: Create Subscription Api response error RESOURCE_NOT_FOUND
    • Plex
      • Error: HTTP 422 Unprocessable Entity when inviting a user or processing a subscription
      • Error: PlexApiException was thrown
      • Error: Error communicating with Plex 401
      • Error: Plex response status code does not indicate success: 404
    • Emby/Jellyfin
      • Emby/Jellyfin users cannot login and are getting incorrect password message
    • Error: There are no servers with capacity that accomodate plan
    • Error: User tried to subscribe but servers are full
    • No plans show on the checkout page
    • Specific plan is not showing up on the checkout page
  • FAQ
    • How Streams Manager enforces streaming limits?
    • How Streams Manager enforces download limits?
    • How Streams Manager enforces transcoding rules?
    • How to use a custom domain?
    • How does Streams Manager know that a user is active or expired?
    • How to invite a user manually via Streams Manager?
    • How to change user’s Plex/Emby/Jellyfin email or username?
    • How to enable two factor (2FA) authentication?
    • How does Streams Manager match payments during transaction sync?
    • How to mass migrate users from one media server to another?
    • What is the flow for a new customer in Streams Manager?
    • What runs and is synchronized on a recurring basis?
    • I am seeing notes mentioning credits on the payment edit screen. What is that?
    • How does Streams Manager select a Plex server to add a user?
    • How to dedicate a specific server to trials only?
    • Can I switch platforms?
    • How to bulk invite users?
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  1. Configuration

Linked users

Linked users is a feature that is part of the premium pack that needs to be purchased separately.

Streams Manager allows you to link users in a way that allows one user (master user/account) to manage or pay for multiple linked users (sub users/accounts) without logging in with each sub user and making payments. For this feature to work properly, the following needs to be completed:

  • Create a special plan that targets the master user by allowing only master users with the same number of sub accounts and plan type (number of devices, cost, etc.) to see it on the checkout page. This plan will be applied to the master user and all sub users. Set the plan so that number of concurrent streams, devices and plan duration are set as if they are intended for a single user but set the cost to match the number of sub accounts this master user intends to manage or pay for. Also, set the correct maximum number of sub accounts the plan will support. This is required. Naming the plan in a way that indicates the number of sub accounts may be beneficial (i.e. 1 device - 3 accounts)

  • Invite the master user and all sub users to your servers and place them on the same plan you configured in the previous step. Ensure that the last payment on all users has the same expiration date/time

  • Navigate to Users -> Linked Users page and add a link from master user to all sub users

  • Next time a master user makes a payment on a plan that is configured to support more than zero sub users, master user and all sub users will get a payment created on the same plan for the same duration and this will effectively extend the subscription for all users at the same time

There are few important things to keep in mind:

  • This feature will not work on trial plans

  • If master user or sub users expire and get removed from your media server and master user then makes a payment, this will only invite or share a server with the master user but only create payments for sub users without inviting them or sharing a server with them. You will have to manually re-invite or reshare your server with sub users.

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Last updated 2 months ago